If you have received a notice you believe is wrong
If an investigator has written to you and you believe the notice is mistaken, you can respond. We would rather hear that we have something wrong than not hear it. Start by checking that the notice is genuinely from us, then reply to it.
Verify a notice from us explains what a genuine notice contains and how to respond to it.
Raising a concern about our conduct
If you have a concern about how someone acting for Reascon has behaved, tell us. Write to us at info@reascon.com, addressed to the complaints role, and set out what happened and what you would like us to look at. Please include any reference from correspondence you have had with us, as it helps us find the matter quickly.
How we handle it
We take complaints seriously and we look at them fairly. A complaint is reviewed by someone not directly involved in the matter it concerns, we consider what you have told us against our own record, and we come back to you with what we have found. Raising a concern will not count against you, and it does not change how we treat a matter on its merits.
Checking a notice? See Verify a notice from us. Been affected by fraud? Start at Get help.