People reach this page for two reasons: an investigator has written to them and they want to confirm it is genuine, or someone is worried a message using our name is a trick. Both are answered below.
A genuine notice from us always
- Comes from an address ending in @reascon.com, one of info@, cases@, escalations@, resolutions@ or help@.
- Concerns a specific matter, and says in plain terms what it is about.
- Tells you that you can respond and set out your account, and how to do so.
- Points you to this website to check it, exactly as you are doing now.
How to check the sender
| Check | What to look for |
|---|---|
| The address, in full | The part after the @ must be exactly reascon.com. A display name can be set to anything, so read the actual address, not just the name shown. |
| Look-alike domains | Be wary of small changes, extra words, hyphens, or a different ending. Anything that is not exactly reascon.com is not us. |
| When in doubt | Do not simply reply. Reach us through an address listed on this site's Contact page and ask whether the notice is genuine. |
If the notice is genuine, and it concerns you
Being asked about a matter is not the same as being found responsible for it. We examine before we conclude, we do not publish accusations, and you are entitled to put your side. You can:
Respond with your account
Send us your explanation and any documents that support it, through the secure submission page.
Submit your responseUnderstand the process
Read how we assess a matter, the standard of evidence we work to, and what happens next.
How we workIf you believe a notice is mistaken
Tell us. If we have the facts wrong, we want to know before a matter goes any further. Set out what is mistaken through the submission page or by writing to info@reascon.com, and see Complaints for how we handle it.
If you were sent here after losing money to fraud, start instead at Get help.